COOPFUND Microfinance Bank Limited Online Banking Privacy Policy and Disclaimer

Effective Date: 17/07/2024

1. Introduction

At COOPFUND Microfinance Bank Limited ("COOPFUND"), we are committed to protecting the privacy and security of our customers' personal information. This Online Banking Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online banking services. By using our services, you consent to the data practices described in this policy.

2. Information We Collect

We may collect the following types of information:

Personal Information:  This includes your name, address, email, phone number, date of birth, and identification details.

Account Information: Account numbers, transaction history, balances, and other financial information.

Login Information: Username, password, security questions, and other authentication details.

Technical Information:  IP address, browser type, operating system, device information, and usage data.

3. How We Use Your Information

We use your information to:

- Provide, operate, and maintain our online banking services.

- Process transactions and send related information, including transaction confirmations and statements.

- Communicate with you, including responding to your inquiries and providing customer support.

- Personalize and improve our services, including delivering content and advertisements.

- Monitor and analyze usage and trends to improve your experience with our services.

- Protect our services, including detecting, preventing, and responding to fraud, unauthorized access, and other security issues.

- Comply with legal obligations and protect our legal rights.

4. Sharing Your Information

We may share your information with:

Service Providers: Third-party vendors who assist with our operations, such as IT services, payment processing, and customer support.

Affiliates: Our affiliated companies for operational, marketing, and administrative purposes.

Legal Obligations:  When required by law, regulation, or legal process.

Protection: To protect the rights, property, or safety of COOPFUND, our customers, or others.

5. Security of Your Information

We use various security measures to protect your personal and financial information. These measures include encryption, secure servers, and access controls. However, no data transmission or storage system can be guaranteed 100% secure. You are responsible for maintaining the confidentiality of your login information and for any activities that occur under your account.

6. Your Choices

You may update or correct your personal information by logging into your account or contacting us directly. You may also opt out of receiving promotional communications from us by following the instructions in those communications.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the effective date. Your continued use of our services after any changes indicates your acceptance of the updated policy.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

COOPFUND Microfinance Bank Limited
Pioneer Camp, 1 Finima Road, Finima Town, Bonny LGA
customercare@coopfundng.com
+2349035601763

 

Disclaimer

1.  General Disclaimer
The information provided by COOPFUND Microfinance Bank Limited on our online banking platform is for general informational purposes only. All information on the site is provided in good faith, however, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the site.

2. No Professional Advice
The online banking services and information provided do not constitute financial, legal, or professional advice. You should consult with a professional before making any decisions based on the information provided.

3. Limitation of Liability
To the fullest extent permitted by law, COOPFUND Microfinance Bank Limited shall not be liable for any damages of any kind, including but not limited to direct, indirect, incidental, punitive, and consequential damages, arising out of or in connection with your use of the online banking services.

4. Third-Party Links
Our online banking platform may contain links to third-party websites. These links are provided for your convenience only. COOPFUND Microfinance Bank Limited has no control over the content of these websites and is not responsible for their privacy practices. Accessing any third-party website linked to this platform is done at your own risk.

5. Changes to Services
COOPFUND Microfinance Bank Limited reserves the right to modify, suspend, or discontinue the online banking services at any time without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the services.

6. Governing Law
 This Privacy Policy and Disclaimer shall be governed by and construed in accordance with the laws of [Your Country/State], without regard to its conflict of law principles.

By using COOPFUND Microfinance Bank Limited's online banking services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and Disclaimer